Terms & Conditions of Use

Updated: June 2019


  1. General Information


1.1. Thank you for visiting www.crazycoconut.gr (the “Site”), operated by Kaiktsoglou Olga of Symeon sole proprietorship (“Crazy Coconut”, “us”, “we”), duly organized under the laws of Greece, with registered offices at 34A Aiantos Street, 175 62, Palaio Faliro, Attica, Greece, having Registration Number with the Hellenic Business Registry 150333802000 and Tax Registration Number 124723875.


1.2. Crazy Coconut enables anonymous visitors (the “Visitors”) to browse our Site, as well as Visitors, who are at least eighteen (18) years of age and not minors in their state or residence and who affirmatively indicate their agreement to abide by these Terms & Conditions of Use (“T&Cs”) by means of a click-through consent where this option is made available (“Registrants”), to purchase our products (the “Products”). The terms “you”, “your” and “yours” when used herein will refer collectively to both Registrants and Visitors of our Site, unless the context of the present T&Cs indicates otherwise, in which case the above terms will refer to either Visitors or Registrants. The Products offered for sale on our Site shall be sold directly by Crazy Coconut.

1.3. Please read and review these T&Cs carefully before accessing or using our Site. By using our Site or placing an order (the “Order”), you agree to be bound by the present T&Cs, to include our Privacy Policy and Cookies Policy.


1.4. Crazy Coconut may at any time and at its sole discretion modify these T&Cs. We will designate any changes made by updating the date indicated after “Updated” at the beginning of the T&Cs. The modifications shall be effective as of the moment they appear on our Site, without prejudice to any Orders already placed by you and accepted by Crazy Coconut, which shall continue to be regulated exclusively under the T&Cs being valid at the closing of each Order.


1.5. The Site is strictly for your personal, non-commercial use. You agree that you are solely responsible for all costs and expenses you may incur in relation to your use of the Site and keeping your password and other account details confidential. The Site is intended for use only by those who can access it from within Greece. If you choose to access the Site from locations outside Greece, you are responsible for compliance with local laws where they are applicable.


  1. Legal Statements


2.1. The Site contains various materials, including without limitation text, comments, icons, images, messages, photographs, audio, video and other content (collectively, “Content”), which are subject to copyright protection. Except for that information which is in the public domain or for which you have been given express written permission by Crazy Coconut, no Content may be sold, leased, copied, reproduced, republished, uploaded, displayed, posted, transmitted, distributed, modified, publicly performed, used in any derivative works based thereon or otherwise used in any form and by any means for any public or commercial purpose without the prior written consent of Crazy Coconut. However, you may print copies of materials from the Site for your personal, non-commercial use only, provided that you keep intact all copyright, trademark and other proprietary notices appearing therein and that you use such materials solely in the manner permitted by the present T&Cs.


2.2. The trademark “Crazy Coconut” and all names, graphics, designs, logos, page headers, button icons, scripts, commercial markings and service names appearing on the Site (collectively, the “Trademarks”) belong exclusively to Crazy Coconut, our suppliers or other third parties, as indicated. You may not use, copy, reproduce, republish, distribute or modify any Trademark in any way, including but not limited to distribution of Content for advertising or publicity or otherwise, without our prior written consent or the consent of such third-party Trademark holder, as applicable. Please be advised that we actively and aggressively enforce our intellectual property rights to the fullest extent permitted by law.


2.3. The Site may contain links or references to other websites maintained by third parties over whom Crazy Coconut has no control. Similarly, this Site may be accessed from third party links over whom Crazy Coconut has no control. Crazy Coconut makes no warranties or representations of any kind as to the accuracy, currency or completeness of any information contained in such websites and shall have no liability for any damages or injuries of any kind arising from such content or information. Inclusion of any third-party link does not imply an endorsement or recommendation by Crazy Coconut. Your use of a third-party site will be governed by the terms and conditions of use, privacy policy and cookies policy of that third- party site.


2.4. You are and shall remain solely responsible for any submission to the Site of images, photographs, videos, trademarks, materials and any creative expression.


2.5. You may not use the Site or its Content:

  • to download (other than page caching) or modify the Site, in whole or in part;
  • to interfere with or disrupt any network or website connected to the Site or gain unauthorized access to other computer systems;
  • to interfere with the enjoyment or use of the Site by any other person;
  • for any purpose which is unlawful.

In addition, you may not, in relation to the Site, use any:

  • data mining, robots or similar data gathering and extraction tools;
  • framing techniques to enclose the trademarks, logos and other proprietary images, text layouts and formats which we use on the Site;
  • meta tags or any other hidden text, which uses our name or trademarks.


2.6. You agree to indemnify, defend and hold harmless Crazy Coconut, its officers, directors, employees, suppliers and third-party partners from and against all losses, expenses, damages and costs, direct or indirect of any kind, including reasonable attorneys’ fees, resulting from the violation by you of theses T&Cs. To the fullest extent permissible by applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products and services offered by Crazy Coconut.


  1. Registration


3.1. You will be able to use certain functionality of our Site (e.g. view Order history, favorite Products) only if you register with us and create an account (the “Account”). You shall not allow any third party to use your Account to access the Site and you shall strictly safeguard all information that would enable any individual or entity to access the Site by using your profile. You are fully responsible for your failure to safeguard information and/or to permit any other person to access or use the Site using your profile and/or Account, as well as for all activities that occur under your profile and/or Account. You shall notify Crazy Coconut immediately of any unauthorized use of your profile and/or Account.


3.2. You shall provide us with accurate, complete and current information about yourself during registration and at all other times and you shall update all information provided to us or requested by us if and as soon as such information changes.


3.3. Crazy Coconut reserves the right to cancel your registration for any reason, without having to specify same, or for no reason, at any time, as determined in our sole discretion, including without limitation if we believe you have violated these T&Cs. If we disable access to your Account, you may be prevented from accessing the Site, your Account details and/or any files or other various Site Content which are contained in or accessible through your Account, all of which may be deleted by us. Such disabling or cancelling of your Account will mean that you may lose access to all Content submitted by you(if any).


3.4. All communications to you will be sent by Crazy Coconut to the email address that you provided upon registration or during the final purchase phase, if you are accessing the Site as a guest. Any modifications to such address must be communicated without delay to Crazy Coconut in writing.


  1. Purchasing Procedure


4.1.  Our Site features photos of all our Products, their price, including VAT and the various colors, sizes, shapes and/or formats available.


4.2 Even though Crazy Coconut adopts measures to ensure that the photographs shown on the Site are faithful reproductions of the Products offered, some variations may occur due to the technical characteristics and the color resolution that you use to access the Site. The images and colors must therefore be considered as indicative and Crazy Coconut assumes no responsibility whatsoever for any Product failing to match the images and colors shown on the Site for the above reasons.


4.3. To complete each Order, you must follow the instructions and procedures provided on the Site. You will be given the opportunity to confirm the details of the Order, including address and payment details, prior to completing your Order. An Order for our Products is placed when you press the “Place Order” button at the end of the online checkout process, having first accepted our T&Cs and Privacy Policy. Should you decline to accept the contents of the Order and/or the T&Cs and Privacy Policy, the Order cannot be completed. Before final confirmation, the Order can be modified, corrected or cancelled.


4.4. We recommend that you download, save and/or print all the conditions relating to your Order, to include the T&Cs and Privacy Policy applicable at the time your Order was placed.


4.5. Once your Order has been placed, you will receive an acknowledgement email to let you know that we have received your Order and a summary of the information already contained in the Order Form (i.e. your data, Product, quantity, size, color, price, address, delivery fees if applicable). This is NOT an Order acceptance. We will request pre-authorization against your payment card at this stage.


4.6. We will send you a confirmation email to confirm that your Order has been dispatched for delivery. This constitutes confirmation and acceptance of your Order. Your payment card will be charged on dispatch.


4.7. Crazy Coconut may contact you if we cannot accept your Order, which may be the result of: (a) the products not being available, (b) there is a problem with your payment method, (c) there has been a pricing or product description error on our Site, (d) we are unable to deliver the products due to local import restrictions or requirements at your delivery destination or (e) you are in breach of any of the T&Cs or other law.


  1. Prices and Payment Procedure


5.1. The prices of the Products offered on our Site are indicated in Euro and include VAT.


5.2. The Products offered on our Site can be paid exclusively by credit/debit card. We accept payments via Visa, MasterCard and any other methods which may be clearly advertised on the Site from time to time. You can also choose to pay with PayPal. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to Crazy Coconut, we will not be liable for any delay or non-delivery of your Order.


5.3. Your right to any Product that is available for purchase through our Site is conditional on our receipt of the appropriate full payment and related costs for such Product. If such payment and costs cannot be charged to your credit/debit card or if a charge is refunded for any reason, we reserve the right to cancel your Order and/or suspend or terminate your Account. You are responsible for all charges made under your Account.


5.4. Your credit/debit card data shall be handled with outmost privacy, directly by the credit/debit card administrator. Crazy Coconut is not responsible for processing any payments made via the Site and does not have access to your credit/debit card information. Crazy Coconut assumes no responsibility whatsoever for any fraudulent and illegal credit/debit card activity by any third party upon payment of the products purchased through the Site. Crazy Coconut reserves the right to cancel any transaction and annul any Order, in case such activity should be reported to us.


5.5. Crazy Coconut reserves the right to modify the prices for the Products at any time and without notice. Such modifications shall be valid as soon as they appear on our Site, without prejudice to any Orders already placed by you and confirmed by Crazy Coconut, for which the price applicable at the time each Order was concluded shall continue to be valid. You are responsible for paying all applicable taxes arising out of any purchase made under your Account or otherwise made by you.


  1. Product Availability


6.1 As our Products are handmade, you will appreciate that their supply is limited. On occasion, one or more Products may not be available. In such case, we will inform you via email.


6.2. Should none of the Products ordered by you be available, we will send you an email informing you that your Order cannot be processed and that we will annul same. In such a case, your credit/debit card will not be charged.


6.3. In case only one or more of the Products ordered should be available, we shall send you an email detailing the Product(s) that are not available. We shall then process your Order for the remainder/available Products, and you will be charged solely for the amount corresponding to said Products, unless you inform us in writing that you wish to annul your entire Order.


  1. Shipping and Delivery


7.1. All Orders to Greece ship free. For shipping of Orders outside Greece, you are responsible for paying any applicable shipping rates that will be applied to your Order at checkout. Note that delivery time and shipping rates depend on the total cost of your order, the package weight, the country of the recipient, the type of delivery chosen (standard, next day etc.) etc.


7.2. Deliveries will be carried out by third party couriers. You acknowledge and accept that the Products may be delivered exclusively to the following countries:

  • Greece
  • Cyprus
  • France
  • Italy
  • Turkey
  • UK
  • United States of America


7.3. Please note that for Orders delivered outside Greece (“International Orders”) import duties or other local requirements may apply, for which you will be responsible. It is your responsibility to comply with all requirements imposed by local Customs authorities in relation to your Order, including requirements regarding the provision of identification information in order to receive your Order. Crazy Coconut is not responsible should local customs confiscate your products or charge any import duty on your products. We recommend that you make yourself aware of local import duties and any other requirements before placing your order.


  1. Right of withdrawal


8.1. You have the right to withdraw, in whole or in part, each Order, without any penalties and without having to specify the reason thereof, by and no later than 14 (fourteen) calendar days from the day you receive the Products. After such 14-day term, the Order may no longer be withdrawn.


8.2. Please inform Crazy Coconut of your decision to exercise your right of withdrawal with a clear statement  that you will send via post (34A Aiantos Street, 175 62, Palaio Faliro, Attica, Greece) and/or email (info@crazycoconut.gr). You may also use the Return Form, but it is not compulsory.


8.3. In case of exercise of such right to withdraw, you must return, within the above period the Products in their original state and packaging, with their tag still attached (if any), handing them to a post office/courier; shipment costs and all transport risks will be borne by you. The removal of tags will be taken as evidence of use of a product by you and the product cannot be returned in these circumstances.


8.4. If the right of withdrawal is validly exercised, Crazy Coconut shall re-credit the amounts charged for the Products being returned the soonest possible and in any case within 14 calendar days of the date of receipt of the Products. Crazy Coconut  shall not be liable for any delays in the actual re-credit, which may be attributable to the Banking Institution or the credit/debit card used to purchase the Products.


8.5. The right of withdrawal, cancellation or return does not apply in the case of Orders relating to tailored or clearly custom-made Products. Please note that the payment for the customized Products will be completed before shipment.


  1. Defective Products


9.1. For the purpose of returning any defective Products, you must inform Crazy Coconut via phone (+30 694 6856 347) or email (info@crazycoconut.gr).


9.2. Please return the defective Product to Crazy Coconut, handling them to the courier to be shipped, in  consultation with Crazy Coconut. In the case of defective Products, all shipment costs shall be entirely borne by Crazy Coconut.


9.3. In the case of defective Products, you can choose to repair or replace the Product, a price reduction or refund, unless it is disproportionate to the extent of the defect.


  1. Severance


10.1. If any of these T&Cs shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable and shall not affect the validity and enforceability of any of the remaining T&Cs.


  1. Governing Law


11.1. These T&Cs shall be governed and construed in accordance with the laws of Greece and you agree to submit to the exclusive jurisdiction of the Courts of Athens, Greece.


  1. Contact us


12.1. For any additional information, assistance or query, you may contact Crazy Coconut:

  • by post at 34A Aiantos Street, 175 62, Palaio Faliro, Attica, Greece;
  • by email at info@crazycoconut.gr or
  • by telephone on +30 698 8713115.